HOW DO MY CLUB BENEFITS WORK?
All Muscardini Cellars members are entitled to bottle discounts whenever an order is placed directly. Bottle discounts may be extended to a certain number of guests of club members as their tier allows. A member may extend their complimentary tasting, complimentary ticket or discounted ticket benefit to a certain number of guests as it fits their club membership tier. Please see our Wine Club page for more information on guest allowance per tier. If a member lives out of state, they may “gift” their complimentary tasting benefit to a friend or family member who lives in the area.
Every club member is also entitled to a certain number of complimentary Private Reserve Tastings annually and they may bring a certain number of guests to enjoy these tastings complimentary as their tier allows, again please consult our Wine Club page on guest allowance for these special annual tastings.
HOW DO I CUSTOMIZE MY SHIPMENT?
Two weeks prior to a member’s shipment being processed, members will receive an email notifying them that the customization window has opened. Members will have two weeks to either log into their online account, visit the tasting room or contact our wine club director to customize their shipment. Customization taking place after the customization window closes and/or after a shipment has been processed will result in a $15 late customization fee. If a member knows they will be traveling during a club shipment month, they are encouraged to contact us early to make arrangements to have us charge them for their shipment and hold it for pickup or delivery upon their return.
To customize shipments online during the two week window, members must go to our website’s home page, and in the upper right-hand corner, click on “Log In”. A member needs to make sure they have registered before logging in, which they may do through this portal. Upon logging in, the member needs to let their mouse hover over their name in the upper right-hand corner where the log in prompt was and allow a drop-down menu to appear. After selecting “Club List”, the member will be taken to the next page where they will click on the black box that says “Edit Club”. The member then needs to scroll down until a list of adjustable wines come into view. Members may adjust their desired number of any bottles so long as it adds up to the 4, 6, or 12 bottle requirement that fits their membership tier. After making these selections, the member must scroll down to the bottom of the page and click on “Submit” or their selections will not save.
If a member wants to include a wine not listed, simply email email@example.com or call (707) 933-9305, ext. 3 for the wine club director during the two week customization window to make your request and your club shipment will be modified to your specifications.
WHAT IF I WANT TO CUSTOMIZE BEFORE THE TWO WEEK WINDOW OPENS?
Members may early-bird customize one month before their cards are processed. Cards are typically processed the 2nd or 3rd week of a Club Shipment month.
WILL I BE NOTIFIED THAT MY SHIPMENT IS READY?
When a member’s card has been successfully processed for a shipment, the member will automatically receive an email letting them know that they have a shipment ready to be picked up or shipped.
HOW LONG DO I HAVE TO PICK UP MY WINE?
Members have 60 days from the point of when their card was billed to pick up the club shipment associated with the order. If a member cannot pick up within the 60 day allotment period, the member will be billed for shipping and their wine sent to their address on file.
WHAT IF I AM TRAVELING DURING A CLUB SHIPMENT MONTH OR JUST NEED A BREAK FROM SHIPMENTS?
Members may go on hold to skip one shipment at any point during their membership after the initial two-shipment commitment has been met. During a “hold” period, a member’s benefits are inactive. If a member needs an extended hold, their account will simply be deactivated along with their benefits and reactivated when the the member is ready to resume shipments.
WHAT IF I AN NOT AT HOME WHEN MY WINE CLUB SHIPMENT IS DELIVERED OR IF I WANT IT REDIRECTED OR DELAYED?
UPS will make up to three attempts at delivering a club shipment to a member’s stated shipping address on file. A member may intercept the delivery at any time by contacting the carrier to request that they redirect the shipment to another location; however, there may be a $20 redirect fee applied.
If a member misses a delivery entirely, they may wish to have their wine sent with the next shipment to save on shipping as a reship will involve a 15% return fee that will be based on the club shipment order total plus the shipping fee that the member originally paid. (Please note that Primo members are not exempt from reship fees.)
If a member wishes to have a shipment delayed to a later date, a $20 fee may apply if the shipment is already in transit.
HOW DO I UPDATE MY ACCOUNT INFORMATION?
A member may update their contact information or credit card information by logging into their online account via the home page of our website.
WHAT IF I NEED TO CANCEL MY MEMBERSHIP?
If a member decides that they need to cancel their membership, they must contact us with their request in writing via email or correspondence by mail. Members may cancel after they have taken their first two club shipments. If a member needs to prematurely cancel before the two-shipment commitment is fulfilled, they will be billed for all discounts and complimentary tastings offered to date. Please know that we are always willing to work with our members as their personal needs and circumstances dictate. Please contact firstname.lastname@example.org to discuss options.